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Rideau Carleton Raceway Casino
ATTN: Guest Support
4837 Albion Road,
Ottawa, ON K1X 1A3
FAQ
Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you don't see an answer to your question here, then shout, shout and let it all out on the form at the bottom of the page.
We welcome your feedback and questions.
Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter the casino and restaurants, the same minimum age as required for the serving of alcohol. During racing and special outdoor events (i.e. fireworks, or the Capital City Fair), children under the age of 19 are allowed in designated outdoor areas, and must use designated Family Entrances.
Acceptable forms of government issued photo identification include:
- Driver’s Licence
- Passport
- Citizenship ID
- Ontario Photo Card
- US State ID
- Canadian Permanent Resident Card
- Resident Alien ID
- Certificate of Indian Status Card
- Military ID
- Firearms Acquisition Card
If you are under the age of 21, two forms of identification can be requested.
Rock Star Rewards is the loyalty program offered at Rideau Carleton Casino. For more information about the program and benefits offered, click here.
You can become a Rock Star Rewards member by visiting the Rock Star Rewards desk on your next visit! Don't forget your Drivers License, or government issued ID card. Must be 19 years or older.
Rideau Carleton Raceway Casino fully complies with the accessibility requirements of the Ontario Building Code and the Standards of the Accessibility for Ontarians with Disabilities Act.
We currently do not have gift cards available for purchase.
You can submit your request for a donation or sponsorship request through our Sponsorship Page. Please note, that all requests must be submitted at least 60 days prior to the event.
No, we no longer have the Clubhouse buffet. We offer multiple dining options at the casino, from casual quick bites at Mr. Lucky's with track-side views, or Constant Grind on the casino floor, to full service table dining at Caffe Italiano.
We currently offer Blackjack, Free Bet Blackjack, Hi Card Flush, Mississippi Stud, Ultimate Texas Holdem, Baccarat/Macau and Roulette
As well as electronic table games including Blackjack, Roulette, Baccarat and Craps at the Pulse Arena.
Yes, Ultimate Texas Hold'Em is available.
https://www.rideaucarletoncasino.com/tables.htm
You can request a win/loss statement at our Rock Star Rewards desk or through a contact us email. Please be prepared to show valid government issued photo identification when available for pick up. The request can take 7-10 business days and the statement will be available for pick up at the Rock Star Rewards desk when completed.
Every draw contest earns tickets based on a wager criteria. Most draws allow guests to earn multiple entries up until the draw date. On the draw date, if you must be present to win, you will need to insert your card into any slot machine or electronic table game at a defined time to activate those entries. For example a 10pm draw time that mentions activate your entries beginning at 9pm means you must insert your Rock Star Rewards card between 9pm and 10pm to make your ticket entries valid for the upcoming draw; You can remove your card at any time and the entries will remain active.