Plans and Policies
Accessible Customer Service Policy
The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) (“IASR”) became law in 2011. Effective July 1, 2016, the IASR include the Customer Service Standards at Part IV.2. The Customer Service Standards are one of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). The AODA and the IASR are important steps that are required to creating a barrier-free and accessible Ontario by 2025.
Read the HRO Customer Service Policy
In addition to the Customer Service Standards, the IASR includes accessibility standards for Information and Communications, Employment, Transportation and the Design of Public Spaces.
Read the HRO Accessibility Policy
MULTI-YEAR ACCESSIBILITY PLAN
The HRO Multi-Year Accessibility Plan is a road map that describes how we will transform HRO into an accessible and inclusive organization.
HRO is committed to providing communications support, publications and information to the public in accessible formats upon request. Should you require a publically available HRO document or other information in an accessible format or communications support please let us know by contacting us via one of the methods outlined below.
We are committed to providing excellent customer service to all, including those with disabilities. If you have feedback about your accessible customer service experience, please let us know by contacting us at Customer.Support@hrcottawa.com
Any personal information provided is collected under the AODA is for the primary purpose of receiving and responding to your feedback/inquiry as required.
For more information, read the HRO Accessible Feedback Process