Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Rideau Carleton Casino

4837 Albion Road, Ottawa, ON K1X 1A3

HR Ottawa, L.P. (and its affiliates and subsidiaries), (“HRO”) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities access to our goods and services in the same place and in a similar manner as other customers. 

Plans and Policies

Accessible Customer Service Policy

The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) (“IASR”) became law in 2011. Effective July 1, 2016, the IASR include the Customer Service Standards at Part IV.2. The Customer Service Standards are one of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). The AODA and the IASR are important steps that are required to creating a barrier-free and accessible Ontario by 2025.

Read the HRO Customer Service Policy


In addition to the Customer Service Standards, the IASR includes accessibility standards for Information and Communications, Employment, Transportation and the Design of Public Spaces.

Read the HRO Accessibility Policy


The HRO Multi-Year Accessibility Plan is a road map that describes how we will transform HRO into an accessible and inclusive organization.


HRO is committed to providing communications support, publications and information to the public in accessible formats upon request. Should you require a publically available HRO document or other information in an accessible format or communications support please let us know by contacting us via one of the methods outlined below.


We are committed to providing excellent customer service to all, including those with disabilities. If you have feedback about your accessible customer service experience, please let us know by contacting us at Customer.Support@hrcottawa.com

Any personal information provided is collected under the AODA is for the primary purpose of receiving and responding to your feedback/inquiry as required.

For more information, read the HRO Accessible Feedback Process

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Rideau Carleton Casino 4837 Albion Road Ottawa, Ontario K1X 1A3 Canada Phone 613-822-8668