Frequently Asked Questions

 

Q: What if my slot machine cash out voucher expires while the casino is temporarily closed?

A: Any slot machine cash out voucher that expired between March 20, 2020 and the date we reopen will be extended for an additional 90 days from the date of opening.

 

Q. What will happen to my Rock Star Reward Card Tier Points?

A. Your Rock Star Reward Card Tier Points will not expire or change during our temporary closing.   Your Rock Star Reward Card will remain active and your tier status will be the same as it was prior to the temporary closing when we reopen.

 

Q. What happens to my unused Free Play Rewards and Bonus Free Play?

A. Any unredeemed Free Play Rewards (Bounceback) earned between March 1 and March 15, 2020 will be extended by 30 days once we reopen.  An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated.  You will continue to receive new bonus free play offers and invitations based on your prior play with us.  These offers will begin to be issued once our temporary closure concludes.

 

Q. What happens to the gift giveaways that were planned?

A.    Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.

 

Q. What happens to the entries I had for upcoming promotions?

A.  All March promotions have been cancelled. Any entries earned for upcoming promotions will be transferred to new promotions when we reopen, and guests will be notified of their entry balances. No entries will be lost.

 

Q: When are you reopening?

A: As of now, we do not have a firm date of when we will reopen. Rideau Carleton Casino management will closely monitor the situation.   We will provide notice to our valued guests via our websites, email and social media.