Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Rideau Carleton Casino
877-870-7586

4837 Albion Road, Ottawa, ON K1X 1A3

COVID-19 GUEST INFORMATION

Update January 21, 2022

With the recent announcement from the Ontario government, Rideau Carleton Casino is happy to announce our reopening date of January 31, 2022 at 9am. We will reopen at 50% capacity. No reservation required! 

This will be a phased reopening of services. The first stage of reopening the business operations will include:

  • Slot games available 24/7
  • Mr. Lucky’s restaurant open 8am to 2am
  • Beverage service, including alcohol, will be served until 2am in Mr. Lucky’s restaurant only (North Bar)

As previously communicated, as of January 4, 2022 as mandated by the provincial government, for entry all casino visitors will require the provincial government of Ontario’s Enhanced COVID-19 Vaccine QR code as proof of full vaccination. In accordance with Public Health, vaccinations must be completed at least 14 days prior to date of entry and presented with government issued identification to enter Ontario casinos, including Rideau Carleton Casino, future home of Hard Rock.

To download or print your QR code prior to your visit, you can click here https://covid-19.ontario.ca/book-vaccine/. The QR code can be presented on a mobile device, or in printed form, as long as name and dates of vaccination are visible on the page. Without the QR code after January 3, 2022 entry will be denied. Please prepare in advance of your visit. 

This measure is in addition to the current screening and Safe and Sound protocols that are currently in place to ensure your safety and that of our team members including mandatory masks to be worn at all times with the exception of seated in dining areas. Please note we will collect the contact tracing information on property for future reference. 

Thank you for your patience and we look forward to welcoming you back

 

Update January 3, 2022

As directed by the province of Ontario, Rideau Carleton Casino and Raceway must close for a short period of time due to the COVID-19 Pandemic. We look forward to welcoming you all back January 31! Up-to-date information can be found at www.rideaucarletoncasino.com

We wish everyone a Safe + Sound January.

Helen MacMillan, General Manager

Update December 18, 2021

For the safety of our employees and guests, we are following the current mandate as of Sunday December 19, 2021 at 12:01am that Food and Beverages are not permitted on our gaming floor at this time. We apologize for any inconvenience. Rendez-Vous Lounge is therefore closed. Food and Beverages will be available at Mr. Lucky’s restaurant from 8am-11pm.

 

 

Updated: December 17, 2021.

NEW REQUIREMENT FOR PROOF OF FULL VACCINATION 

As per government regulation the enhanced vaccine certificate with QR code will be required as of January 4, 2022. 

This new requirement is in line with the provincial government of Ontario’s Enhanced COVID-19 Vaccine announcement that was made on Wednesday September 1, 2021, stating patrons will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with ID to access certain indoor public settings, of which casinos are included.

Proof of full vaccination status can be presented through printed vaccine receipts or on a mobile device until an enhanced vaccine certificate with a QR code is available through the provincial government. Find out how to easily download your vaccination receipts here.

 Updated: Sept 16, 2021

NEW REQUIREMENT FOR PROOF OF FULL VACCINATION 

As of September 22, 2021, casino visitors will require proof of full vaccination series in accordance with Public Health at least 14 days prior to date of entry and ID to enter Ontario casinos, including Rideau Carleton Casino, future home of Hard Rock.

This new requirement is in line with the provincial government of Ontario’s Enhanced COVID-19 Vaccine announcement that was made on Wednesday September 1, 2021, stating patrons will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with ID to access certain indoor public settings, of which casinos are included.

Proof of full vaccination status can be presented through printed vaccine receipts or on a mobile device until an enhanced vaccine certificate with a QR code is available through the provincial government. Find out how to easily download your vaccination receipts here.

This measure is in addition to the current screening and Safe and Sound protocols that are currently in place to ensure your safety and that of our team members. We have also implemented a contact tracing form that must be completed on the day of your visit (print your confirmation page or show on your smart phone). For those without a computer or smartphone, a contact tracing log is available at the casino.

We thank you for your continued support and understanding.

COVID-19 RACING PROTOCOLS 

Dear racing fans,

Rideau Carleton Raceway is fully committed to ensuring the health and safety of all participates by mitigating manageable risks while racing during the COVID-19 Pandemic. The following document delineates the enhanced operational policies and procedures Rideau Carleton Raceway shall adopt while hosting live events. They have been developed in collaboration with the NCRHHA, Ottawa Public Health, Ontario Racing and our various governing bodies.

Updated : Sept 19, 2021

Effective Wednesday Sept 22/21:

Racing fans will no longer be able to enter through the lower tarmac entrance. All visitors will require proof of full vaccination series in accordance with Public Health at least 14 days prior to date of entry and ID to enter Ontario casinos, including Rideau Carleton Casino, future home of Hard Rock. This measure is in addition to the current screening and Safe and Sound protocols that are currently in place to ensure your safety and that of our team members. We have also implemented a contact tracing form that must be completed on the day of your visit (print your confirmation page or show on your smart phone). For those without a computer or smartphone, a contact tracing log is available at the casino.

Please note:

·         Minors will no longer be permitted on the tarmac  – all guests must be 19yrs + to attend.

·         Reservations are no longer required.

 

We thank you for your continued support and understanding.


View COVID-19 Protocols



Frequently Asked Questions

 

Q: What if my slot machine cash out voucher expires while the casino is temporarily closed?

A: Any slot machine cash out voucher that expired between March 20, 2020 and our reopening date of August 16, 2021 will be extended for an additional 90 days.

 

Q: What will happen to my Rock Star Reward Card Tier Points?

A: Your Rock Star Reward Card Tier Points did not expire or change during our temporary closing.   Your Rock Star Reward Card is active and your tier status remains the same as it was prior to the temporary closing.

 

Q: What happens to my unused Free Play Rewards and Bonus Free Play?

A: Any unredeemed Free Play Rewards (Bounceback) earned between March 1 and March 15, 2020 has been extended until Sept 15, 2021. Guests with email consent were sent an email to notify them when these previously expired Free Play Rewards have been reinstated. You will continue to receive new bonus free play offers and invitations based on your prior play with us. These offers have now resumed after our reopening.

 

Q: What happens to the gift giveaways that were planned?

A.  Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.

 

Q: What happens to the entries I had for upcoming promotions?

A. All March promotions have been cancelled. Any entries earned for upcoming promotions will be transferred to new promotions when we reopen, and guests will be notified of their entry balances. No entries will be lost.

 

Q: Will I be required to show proof of full vaccination?

A: The Ontario provincial government has announced that as of September 22, 2021 proof of full vaccination in accordance with Public Health at least 14 days prior to date of entry and a photo ID will be required for guests to enter some non-essential businesses, of which casinos and racing venues are included in this province-wide mandate.

Guests will be required to provide proof of vaccination status through printed vaccine receipts or on a mobile device until an enhanced vaccine certificate with a QR code is available through the provincial government. Please note contact tracing and valid government issued ID is required upon entry.

Answers to frequently asked questions that you may have regarding proof of vaccination can be found by visiting the Ontario Government Website.

 

Q: Are reservations required to visit the casino?

A: No. Reservations are not required to visit the casino. Site capacity limits have been reduced to 50%.

 

Q: What safety measures have you taken to prevent the spread of covid-19?

A: The health, safety and well-being of our guests and employees is our top priority. We have been diligently working with Ottawa Public Health, and other government agencies to re-open our business in a phased approach. We’ve implemented extensive measures to ensure our guests have GOOD.CLEAN.FUN with our Safe & Sound Program.

 

Q: Are face coverings mandatory?

A: The health, safety and well-being of our guests and employees is our top priority. All guests and team members are required to wear a face mask at all times. A face shield may be worn and must cover your nose, mouth and chin. Should you forget your mask, Security can provide you one upon entry.

 

Q: Will you perform contact tracing?

A: Contact information for each guest entering our facility will be taken for contact tracing purposes in the event an individual is diagnosed with COVID-19. This will allow Rideau Carleton to quickly and effectively support public health authorities identify others that may have come into contact with the diagnosed with COVID-19.  Contact information will be retained only for those purposes for a 30 day period.

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Rideau Carleton Casino 4837 Albion Road Ottawa, Ontario K1X 1A3 Canada Phone 613-822-8668