Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Have a question? Call 613-822-8668
Rideau Carleton Casino
613-822-8668
Contact Us

4837 Albion Road, Ottawa, ON K1X 1A3

link to facebook pagelink to twitter pagelink to instagram pagelink to youtube-play page

COVID-19 GUEST INFORMATION 

We wanted to provide you with a quick update on the reopening of the property. While we understand the province has indicated casinos may be able to reopen we still have not received clear information about the restrictions, therefore there is no firm reopening date.

We continue to monitor the public health releases and prepare the property within our Safe + Sound protocols. We know that we will be well positioned to reopen the casino safely when it makes sense to do so.  We know you have many questions regarding the reopening and we hope to have a date soon. Please Stay Safe + Sound.

We are excited and look forward to welcoming you back soon!

 

Dear loyal fan,

The health and safety of our team members and guests is our top priority.  Consistent with the recommendations of the province’s Chief Medical Officer of Health related to new precautionary measures for COVID-19, we will be closing the Rideau Carleton Casino temporarily.   With the closing of the Casino, the following promotions and/or events have either been postponed or cancelled:

We will announce a reopening date timeline as soon as we have further information taking into account guidance from public health authorities. 

Our commitment to each of you is to continue to communicate and keep you abreast of any developments regarding our operations. Although we write to you today with a heavy heart, we also look forward to the day in the near future when we return to normal business conditions. Please stay safe and healthy.

COVID-19 RACING PROTOCOLS 

Dear racing fans,

Rideau Carleton Raceway is fully committed to ensuring the health and safety of all participates by mitigating manageable risks while racing during the COVID-19 Pandemic. The following document delineates the enhanced operational policies and procedures Rideau Carleton Raceway shall adopt while hosting live events. They have been developed in collaboration with the NCRHHA, Ottawa Public Health, Ontario Racing and our various governing bodies.

Updated : July 11, 2021

With the Province moving to the next stage of re-opening, the OLG and AGCO have allowed Rideau Carleton Raceway to operate at 25 percent capacity in their outdoor areas. Masks and social distancing are both required and fans must pre-register to be admitted to the track.

Fans will be allowed on the tarmac of Rideau Carleton Raceway. The only time fans will be allowed in the lower grandstand is to wager and use the restrooms.

There are two ways to register for racing:

1)    send an email to Suzanne.Mcdonald@hrcottawa.com; or

2)    call at (613) 822-2211 ext 4303

Fans must include the number in their party, all names in their party and a phone number for tracing purposes.

Due to the fluidity of the crisis; amendments will be adopted to address changing circumstances.


View COVID-19 Protocols


Frequently Asked Questions

 

Q: What if my slot machine cash out voucher expires while the casino is temporarily closed?

A: Any slot machine cash out voucher that expired between March 20, 2020 and the date we reopen will be extended for an additional 90 days from the date of opening.

 

Q. What will happen to my Rock Star Reward Card Tier Points?

A. Your Rock Star Reward Card Tier Points will not expire or change during our temporary closing.   Your Rock Star Reward Card will remain active and your tier status will be the same as it was prior to the temporary closing when we reopen.

 

Q. What happens to my unused Free Play Rewards and Bonus Free Play?

A. Any unredeemed Free Play Rewards (Bounceback) earned between March 1 and March 15, 2020 will be extended by 30 days once we reopen.  An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated.  You will continue to receive new bonus free play offers and invitations based on your prior play with us.  These offers will begin to be issued once our temporary closure concludes.

 

Q. What happens to the gift giveaways that were planned?

A.    Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. Qualified guests will be notified of the new dates and times.

 

Q. What happens to the entries I had for upcoming promotions?

A.  All March promotions have been cancelled. Any entries earned for upcoming promotions will be transferred to new promotions when we reopen, and guests will be notified of their entry balances. No entries will be lost.

 

Q: When are you reopening?

A: As of now, we do not have a firm date of when we will reopen. Rideau Carleton Casino management will closely monitor the situation.   We will provide notice to our valued guests via our websites, email and social media.

Latest News

View News

Upcoming Events

View Events
Back to Top
Rideau Carleton Casino 4837 Albion Road Ottawa, Ontario K1X 1A3 Canada Phone 613-822-8668