Q: I used to be a (rewards/silver/gold) status, what status am I now?
A: We offer a similar three-tiered card program as did the OLG's Winner's Circle Rewards program and we will mirror your tier status over to Rock Star Rewards.
Q: Will there be two rewards programs running simultaneously?
A: Yes, both Winner's Circle Rewards and Rock Star Rewards will be operational for a limited period of time in early 2018 during the changeover. We will communicate more specific dates soon!
Q: How do I know which machine accepts each program?
A: Each machine will have a posted sign to clearly identify either Winner's Circle Rewards on Rock Star Rewards.
Q: What happens to my Winner's Circle Rewards cashback?
A: You can continue to redeem your Winner's Circle Rewards cashback at Rideau Carleton Raceway Casino until the last slot machine is converted to Rock Star Rewards. This date will be announced in a separate communication. Following this date, any remaining cashback balance can be redeemed at another Winner's Circle Rewards participating location. Visit winnerscirclerewards.ca for more information.
Q: Why doesn't Rock Star Rewards have cashback?
A: We are introducing Rock Star Rewards with new exciting benefits and rewards! Stay tuned!
Q: How do I earn points in this new program?
A: Points are now comp dollars. Watch your comp dollars accumulate on the slot machine as you play.
Q: What can I use my comp dollars for?
A: You can use your comp dollars for dinners, retail, and tickets to shows
Q: How will I know how many comp dollars I have?
A: It will tell you right on the slot machine.