Call Us
Rock Star Rewards Desk at 613-822-8668, between the hours of 8 am - midnight, 7 days a week.
Write Us
Rideau Carleton Raceway Casino
ATTN: Customer Support
4837 Albion Road,
Ottawa, ON K1X 1A3
FAQ
Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you don't see an answer to your question here, then shout, shout and let it all out on the form at the bottom of the page.
We welcome your feedback and questions.
Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter a gaming site, the same minimum age as required for the serving of alcohol.
Acceptable forms of government issued photo identification include:
- Driver’s Licence
- Passport
- Citizenship ID
- Ontario Photo Card
- US State ID
- Canadian Permanent Resident Card
- Resident Alien ID
- Certificate of Indian Status Card
- Military ID
- Firearms Acquisition Card
If you are under the age of 21, two forms of identification can be requested.
Rock Star Rewards is the loyalty program offered at Rideau Carleton Raceway Casino .
For more information about the program and benefits offered, click here.
Rideau Carleton Raceway Casino fully complies with the accessibility requirements of the Ontario Building Code and the Standards of the Accessibility for Ontarians with Disabilities Act.
Gift cards are available to purchase at the Rock Shop. They can be redeemed in the Rock Shop, at any food outlet on property, and on the gaming floor.
You can submit your request for a donation or sponsorship request through our Sponsorship Page. Please note, that all requests must be submitted at least 60 days prior to the event.
No, a reservation is not required, but we do recommend making one to guarantee your table on busy nights. Reservations can be made online by following this link.
We have Blackjack, Roulette, Mini Baccarat, Craps, Ultimate Texas Hold'Em, Mississippi Stud, Casino War, Pai Gow Poker, Three Card Poker, and Texas Hold 'Em.
You can request a win/loss statement at our Rock Star Rewards desk or through a contact us email. Please be prepared to show valid government issued photo identification when available for pick up. The request can take 7-10 business days and the statement will be available for pick up at the Rock Star Rewards desk when completed.