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Rideau Carleton Raceway Casino
ATTN: Guest Support
4837 Albion Road
Ottawa, ON K1X 1A3
Frequently Asked Questions
Check through our Frequently Asked Questions below to find answers to some of our most common inquiries. If you don't see an answer to your question here, then shout, shout and let it all out on the form at the bottom of the page.
We welcome your feedback and questions.
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We can currently pay winning OLG lottery tickets up to $999.90. For more information on where and how to redeem, please visit https://www.olg.ca/en/winners/how-to-claim/claiming-at-retail.html
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Rock Star Rewards is the loyalty program offered at Rideau Carleton Casino. For more information about the program and benefits offered, click here.
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Yes, Ultimate Texas Hold'em is available.
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We currently do not have gift cards available for purchase.
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Strict age controls are a key component of our commitment to social responsibility. A person must be at least 19 years of age to enter the casino and restaurants, the same minimum age as required for the serving of alcohol. During racing and special outdoor events (i.e. fireworks, or the Capital City Fair), children under the age of 19 are allowed in designated outdoor areas, and must use designated Family Entrances.
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Rock Shop is currently open to purchase merchandise and for lottery services daily from 11am to 11pm.
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Rideau Carleton Casino fully complies with the accessibility requirements of the Ontario Building Code and the Standards of the Accessibility for Ontarians with Disabilities Act.
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Acceptable forms of government issued photo identification include:
- Driver’s Licence
- Passport
- Citizenship ID
- Ontario Photo Card
- US State ID
- Canadian Permanent Resident Card
- Resident Alien ID
- Certificate of Indian Status Card
- Military ID
- Firearms Acquisition Card
If you are under the age of 21, two forms of identification can be requested. -
You can request a win/loss statement at our Rock Star Rewards desk or through a contact us email. Please be prepared to show valid government-issued photo identification when available for pick-up. The request can take 7-10 business days and the statement will be available for pick up at the Rock Star Rewards desk when completed.